OCA Audits
Labrynth's OCA Audits are used to 'score' agencies using a customized scorecard. The Labrynth scorecard allows a client to define categories, questions, weights and scores that reflect the business objectives of the organization. This proprietary scorecard, the Pocket Audit Toolª, generates detailed reports as well as easy-to-compare calculations of each agency for an overall side-by-side comparison. Labrynth can assist your organization with auditing all of your agencies or as a part of an ongoing auditing agency review process. Additionally, we often assist clients with establishing an internal auditing process, including a final delivery of a customized version of the Pocket Audit Toolª. | |
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The key processes of the OCA Audit include: |
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Account data is pulled from client recovery management system and evaluated |
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Account history data is pulled from the agency's recovery system |
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Interviews with agency management |
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Side-by-side observations of agency recovery representatives |
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Review of financial operations and accounting procedures |
For more on our audits and assessments: |
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OCA Audits |
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OCA Assessments | |
