Labrynth conducted a Best-In-Class Call Center Assessment for a large wireless provider's customer care call centers. The assessment included researching best practices, both from an industry and company perspective, interviewing key collections resources, and conducting site visits to assess the client's business and functional processes.

Ultimately, the initiative resulted in the documentation, presentation, and prioritization of key recommendations to streamline call center operations, increase efficiency, and leverage economies of scale and geographic opportunities.