| Customer care and call center functions are critical to the overall success of any customer-facing organization. The Labrynth team has extensive experience in the call center industry, including customer care, collections, and recovery management; within many telecommunications and financial organizations. In addition, our consultants have worked with multiple, billing recovery collections applications, both from a business and technical perspective. | |
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| Our consulting services leverage our knowledge of call center technologies, business processes, and overall strategy, and include the following: |
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Outside Collection Agency (OCA) Audits and Assessments |
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Operations and Functional Process Assessments |
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Software Tool/Vendor Evaluation and Selection |
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Systems Implementation and Integration |
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Treatment Strategy Definition and Implementation |
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Champion/Challenger Testing |
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Performance Metrics |
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Best-In-Class Call Center Assessments |
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Training Services | |
