| Customer care and call
center functions are critical to the overall success of any
customer-facing organization. The Labrynth team has extensive
experience in the call center industry, including customer care,
collections, and recovery management; within many telecommunications
and financial organizations. In addition, our consultants have worked
with multiple, billing recovery collections applications, both from a
business and technical perspective. |
|
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| Our consulting
services leverage
our knowledge of call center technologies, business processes, and
overall strategy, and include the following: |
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Outside
Collection Agency (OCA)
Audits and Assessments |
| |
Operations
and Functional Process
Assessments |
| |
Software
Tool/Vendor Evaluation
and Selection |
| |
Systems
Implementation and
Integration |
| |
Treatment
Strategy Definition and
Implementation |
| |
Champion/Challenger
Testing |
| |
Performance
Metrics |
| |
Best-In-Class
Call Center
Assessments |
| |
Training
Services |
|
