A National Wireless Telecommunications Provider needed to make improvements in the areas of Customer Care Processes and Standardization. Labrynth facilitated an initial brainstorming session with the organization's call center management and supervisory staff to identify areas in which opportunity for improvement existed. Our consultants worked with the client to prioritize the opportunities identified. We worked with the call center staff to develop the project plan designed to accomplish the goals set out and then performed the project management services needed to carry these initiatives through to completion.