Labrynth worked with a national wireless communications company to implement a standardized, enterprise-wide decision engine and collection system to support approximately 1500 end-users in 9 call centers nation-wide. A phased roll-out approach was utilized, whereby each of the client's 4 business/geographic areas was converted over a 1.5 year period.

Our consultants supported all of the client's Business users, from a corporate and area-level standpoint, with primary involvement in the following areas:

Treatment Strategy Definition
Change Management
Training
Testing
Conversion Design and Support
Post-Implementation Support
Empirical Model Development
Project Management