One of the Nation’s Leading Consumer and Small Business Banks was developing a major enhancement to their consumer servicing system to enable them to maintain their competitive advantage in the marketplace. Labrynth’s past history with both the client and the servicing system vendor enabled our consultants to guide the analysis and design phases of the project. Our consultants worked with key stakeholders to define business requirements to add desired functionality to the baseline consumer servicing system. Labrynth also acted as a liaison between the client and the vendor to answer all vendor questions related to the client requirements and ensure the vendor deliverables meet the client requirements.