Labrynth provided subject matter expertise for the implementation of a collections and decision system platform. Our consultants developed test scenarios, created test scripts, manipulated test data, executed scripts and documented results for the system and integrated test phases of the project. Labrynth managed the user acceptance testing of the new system including coordination between two different call center locations, test script creation, execution, issues tracking and resolution, and retest verification. In addition, support and subject matter expertise was provided during the training process as well as post-implementation. Labrynth was responsible for issues identification, tracking, and resolution, and retest verification.

Labrynth worked with an established, regional bank to implement an originations and decision system platform to facilitate the transition from paper-based loan originations to an image-enabled, automated platform for the direct line of business. The services provided included support for all phases of the system development life cycle. Labrynth worked with client stakeholders to evaluate gaps between the current environment and the new system. Labrynth worked with members of the client team to prepare detailed designs for proposed enhancements to the new systems, reviewed all designs for technical accuracy and adherence to client requirements, and provided mentoring for resources during the coding phase. Support was also provided during all phases of testing. Labrynth will also be onsite to provide post-production support during the pilot of the new system.

Labrynth’s proven system implementation experience as well as their past history with the client enabled the client to overcome challenges presented during the complex implementation process. Members of the client team were also mentored during the process to enable the client to provide ongoing support for the new system.