Labrynth worked with a State Department of Taxation to implement and manage the collections, treatment, and reporting for a new tax amnesty program.

Key tasks included: capturing business objectives; documenting the existing functional and technical environment; defining primary treatment tools; and performing a capability assessment of the client's outside collection agencies. Our consultants also performed a quantitative review of the entire delinquent taxpayer portfolio. Labrynth developed and operationalized executive, management and operational reporting tailored to meet the specific reporting requirements of the program.

The end result - customized treatment strategies based on the potential collectability of taxpayer accounts and web-based reporting to monitor and track the program's performance.